Organic Clothing

Customer Service - Terms & Conditions

Shipping & Delivery

Standard Delivery
Most orders are processed and shipped within 24 hours for delivery within 6 working days. Customers also have the option of picking up their order from one of the area festivals or farmer's markets. See itsournature.com for schedule.

Quick Delivery
Call 1-888-535-7448 or e-mail linda@itsournature.com for additional shipping fees.

Privacy & Security

Site Security

It's Our Nature, Inc. provides a secure site for online transactions. All credit card numbers are encrypted for safe, secure online purchasing. Additionally, all subsequent storage and transmittal of your sensitive information is encrypted to provide you with confidence that your transaction with It's Our Nature is a completely positive experience!

Privacy Policy

It's Our Nature considers the information you have chosen to entrust us with to be personal and will not sell or share any of this information without your express consent.

Returns & Replacements

Return Policy

If you should find it necessary to exchange or return merchandise please read the following information for return policies and instructions. If you have further questions feel free to contact our customer service staff at: 727-441-2599

Underwear is not returnable unless defective. Complete customer satisfaction is our goal. If you are not satisfied with your purchase, please return your order within 60 days of your purchase for an exchange or refund. Items returned after 60 days will be issued a store credit.

Refunds
Items ordered from this website should be returned to It's Our Nature for refunds. Credit card sales will be refunded to the card used in the purchase. Depending on your bank’s billing cycle, credits may take up to two billing cycles to appear on your statement. Shipping charges are not refundable.

Lost or Damaged Shipments
Damages in shipping are rare but they do occur. In order for claims to be processed you must save all cartons and packaging items. If shipment is sent First Class Priority Mail please contact our offices for further information. For U.P.S. shipments you can contact us, or for faster service call your local U.P.S. office to arrange for inspection of the damaged items.

Payment, Pricing, Promotions, & Ordering

Easy Payment Options

We accept Visa, Mastercard, Discover, & American Express. Payment will be processed at time of order.

Sales Tax
Orders bought within Florida, or being shipped to Florida will be charged a 7% sales tax on product total.

Backorders
In case of a backorder, we will ship the item as soon as it is available. Your account will not be charged until the time of shipment. You will not be charged for shipping on backordered items.

Viewing Orders, Updating Account Information

To view order details, manage wish lists, or update account info: Login

Expert Assistance
Should you need assistance our customer service representatives are knowledgeable, courteous and ready to answer your questions, and they are available 5 days each week for your convenience. Call our Toll-Free line, 1-888-535-7448, during Eastern business hours: Monday ­ Friday: 9:00am to 5:00pm EST. Or e-mail linda@itsournature.com with any questions or concerns.